Shipping policy
Use promo code : SHIP4LESS to get a $8.00 order discount on shipped orders with a minimum order value of $99.00 before taxes. Please note: This code can only be used on shipped orders.
We only ship within Canada.
Shipping to multiple addresses? We can do that! Please contact us directly.
Shipping Options:
A) Free Local Pick-up at 197 Kent St. (at Laurier Ave. W.), Ottawa, Ontario. Please wait for confirmation that your order is ready. Please allow up to 48 hours
B) $8 Local Delivery by Trexity - Ottawa, ON (1-2 business days)
Local Delivery will be made available as an option to eligible postal codes upon checkout.
C) $13 Flat Rate Standard Shipping to Ontario and Québec (2-5 business days)
D) $19 Flat Rate Standard Shipping outside Ontario and Québec (2-7 business days)
Shipping Policy
Ensuring Product Quality
We treat your shipment with the greatest of care. We specially package and ship your gift so that it will arrive in perfect condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.
Shipping
Our chocolates are shipped from Café Délice, 197 Kent St., Ottawa, Ontario by our trusted carriers to any destination in Canada. We cannot ship internationally. We are not responsible for damages, losses or delays caused by our carriers or customer negligence.
Café Délice is not responsible for the product after it has been handed over to the carrier. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather at your order’s destination when choosing shipping options.
Future Delivery Dates
To place an order with a future ship date please contact us directly at (613) 237-0606.
Shipping in Summer Months
When outside temperatures exceed 75 degrees, we will use heat sheets and/or thermal envelopes and frozen gel packs in an effort to keep your orders in the same condition as when they left the shop. However, when it is intensely hot even our best efforts are not always perfect. In these cases of hot weather, we strongly encourage the use of overnight shipping. Despite our efforts, we are not responsible for any heat damage that that might occur in transit and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat. In addition, we may elect to delay shipping an order if the chance of heat damage is likely. Please call us at 613-237-0606 in order to calculate your overnight shipping fee.
Incorrect Address Fee
Please review your addresses carefully before submitting - we will charge an additional $15 for incorrect addresses that have to be re-shipped.
Café Délice Satisfaction Guarantee
If for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by our carriers or if the shipment was damaged after arrival, or if our carriers did not deliver on time/perform as contracted.
Holiday Shipping
Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas and Valentines, our carriers may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you.